Warranty
For your peace of mind, this product comes with a 1-year warranty. We value our customers and wish to make your purchase experience as enjoyable as possible. If something goes wrong with your product, please do not hesitate to contact us for assistance
Returns
We accept returns. Please contact our customer service team immediately if:
- • You changed your mind and wish to request a return
- • Your product was damaged during transit
- • You wish to make a warranty claim for any product you have purchase
(please see our TERMS & CONDITIONS for full details)
- • You are not satisfied with any product that you have purchased.
Please note that you must comply with all returns instructions provided to you via your registered email address. All returns must be directed through Customer Service. Please do not return or post items before obtaining instructions from us. If you do, there is a risk that your returned item may not be identifiable and accepted. Applicable freight fees will be deducted from your refund in cases where you changed your mind about your purchase and wish to return the product. This also applies to orders cancelled while in transit.
Shipping
- All items are dispatched from our warehouse in Melbourne, Australia.
- Under normal conditions, delivery will take between 3 and 8 working days after dispatch, depending on your location. Remote areas will required longer delivery time. If you are given a tracking number, please use it to track the delivery status of your order.
- Please pay attention to shipping exclusions and enter the postcode of your delivery address in the ‘Postage and Payments’ section of the listing. Applicable postage and handling fees will be displayed.
- Shipping fees include postage and handling fees. If you have selected registered post, tracking numbers will be provided when your order is dispatched.
- We work with different courier partners to provide reasonable freight costs and quality service. The type of courier used is dependent upon size and weight of each item and the delivery location.
- Postage and handling fees are calculated based on the weight and size of each product.
- Combined postage for different products is available, depending on size and weight.
- Some products may be dispatched in more than one carton.
- We currently dispatch only to addresses within Australia. We do not accept PO BOX as the delivery address.
- We aim to dispatch all products within one working day after your full payment is made. If you need to cancel a purchase after the product has been dispatched, please note that the postage fee may not be refundable. Additional postage fees may apply for re-delivery or re-direction requests.
- If you change your mind about your purchase and wish to return the item after receiving it, please note that applicable freight fees will be deducted from your refund and a 15% re-stocking fee will apply.
- Buyers must agree with the above postage and handling terms before purchase.